Flamingo Kristal Hotel Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses. The information you provide is not shared with non-authorized third parties.

We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Hotel Policies

Guarantee Policy:
A credit card is required as guarantee. Visa and Master Card

Cancellation Policy:
Cancellations must be completed 48 hrs prior to arrival in order to avoid penalties.

No-Show Policy:
If No-show occurs, a one night penalty will be charged in low season only.

Extra person Policy:
Extra person is subject to extra charge. See rate at check-in.

Minors Policy:
11 year-old children are considered minors; 12-year old children and older are considered adults. 2 minors under 10 can stay with 2 adults in the same room.

Pet Policy:
Sorry, No pets allowed

Oversale Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.

The guest will be transported by the hotel to the new hotel.

The guest will be permitted at least one phone call to his house or office.